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Treating Customers Fairly (TCF)

Treating Customers Fairly (TCF)

Treating Customers Fairly Promise

 

At Blueroc we are committed to delivering the highest levels of customer service and providing best value products and pricing.

1)    Everyone working at Blueroc embraces our core culture and promise to always offer the best possible price to customers.
2)    Advice and information provided to customers will be clear, honest and uncomplicated
3)    If something goes wrong we will pursue the best solution possible to resolve the situation in the interests of the customer
4)    Our pricing is continually reviewed and updated
5)    Best pricing is always offered
6)    We will offer products that meet a customers’ needs and preferences and are suitable for purpose
7)    Excellent delivery and fulfilment of orders is of paramount importance to us and we strive to always meet customers’ expectations
8)    Our service levels are reviewed at regular intervals (weekly meetings) and areas identified that can be improved are revised
9)    Help and assistance is paramount in our values and is also the basis of our commitment to customers after they have taken delivery of their vehicle