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Making a Complaint

Making a Complaint

If you have a Complaint

Complaint Policy and Procedure

At Leasing4u we aspire to the highest levels of customer service and acknowledge the importance of customer loyalty and satisfaction. We endeavour to provide consistently high service levels and continuous process improvement. If you are dissatisfied of any aspect of our service or communication please let us know. We will take the time to listen and understand any of your comments or complaints. Every effort will be made to resolve a complaint as quickly as possible and to your complete satisfaction.

The time scale for resolving any dispute varies depending on the circumstances and the Company will use reasonable endeavours to confirm receipt of your complaint and keep you informed of progress in dealing with your issues.

Complaints Procedure

•    Complaints can be made by letter, email or telephone

-    Blueroc Ltd., 1 The Courtyard, Greenfield Farm Industrial Estate, Congleton, CW12 1JY
-    info@leasing4u.co.uk
-    01270 617540
-    Please state your preferred response method

•    We will acknowledge receipt of your complaint by your preferred method within 5 working days

•    We aim to resolve all complaints as quickly as possible but always 30 working days. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales      by  which matters should be resolved

•    We aim to resolve all our customer complaints internally. In the first instance it will be reviewed by a senior manager and a final resolution submitted to you by The Managing Director, a Final Response will be issued within 8 weeks. If however, you are     not satisfied with the final response,

•    You may contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk

•    You are also able to contact The Financial Ombudsman, details can be found at:
      https://www.financial-ombudsman.org.uk/ or Tel: 0800 023 4 567
      Non-financial complaints can be directed to Trading Standards at
      http://www.nationaltradingstandards.uk/contact/ or Tel:  03454 04 05 06