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Complaints

Complaints

If you have a complaint

1) At Leasing4u we aspire to the highest levels of customer service and acknowledge the importance of customer loyalty and satisfaction. We endeavour to provide consistently high service levels and continuous process improvement. If you are dissatisfied of any aspect of our service or communication please let us know. We will take the time to listen and understand any of Complaint your comments or complaints. Every effort will be made to resolve a complaint as quickly as possible and to your complete satisfaction.

2) The time scale for resolving any dispute varies depending on the circumstances and the Company will use reasonable endeavours to confirm receipt of your complaint and keep you informed of progress in dealing with your issues.

3) To submit a complaint, or to obtain a copy of our complaints policy and procedure, please write to: The Complaints Administrator at the address specified at clause 1.1 (Our Service) above, or email info@leasing4u.co.uk.

4) If you are still dissatisfied with our response then you may take your complaint to our industry conciliation service The BVRLA. You may contact them by email at complaint@bvrla.co.uk or in writing at BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD. You may also contact the Financial Ombudsman if you wish to escalate your dissatisfaction further, contact details for this service can be found at www.financial-ombudsman.org.uk