At Leasing4u we aspire to the highest levels of customer service and acknowledge the importance of customer loyalty and satisfaction. We endeavour to provide consistently high service levels and continuous process improvement. If you are dissatisfied of any aspect of our service or communication please let us know. We will take the time to listen and understand any of your comments or complaints. Every effort will be made to resolve a complaint as quickly as possible and to your complete satisfaction.
The time scale for resolving any dispute varies depending on the circumstances and the Company will use reasonable endeavours to confirm receipt of your complaint and keep you informed of progress in dealing with your issues.
Complaints can be made by letter, email or telephone
- Blueroc Ltd., 1 The Courtyard, Greenfield Farm Industrial Estate, Congleton, CW12 1JY
- 01270 617540
- Please state your preferred response method
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.
If you are not satisfied with our resolution of your complaint:
If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).
If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: email@example.com Telephone: 01270 617540 Or write to us at: Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY