Any make, model, lease or buy - its your choice

t: 01270 617540 


BlueRoc Limited t/a leasing4u Complaints Handling Procedure

If you have a Complaint

Complaint Policy and Procedure

At Leasing4u we aspire to the highest levels of customer service and acknowledge the importance of customer loyalty and satisfaction. We endeavour to provide consistently high service levels and continuous process improvement. If you are dissatisfied of any aspect of our service or communication please let us know. We will take the time to listen and understand any of your comments or complaints. Every effort will be made to resolve a complaint as quickly as possible and to your complete satisfaction.

The time scale for resolving any dispute varies depending on the circumstances and the Company will use reasonable endeavours to confirm receipt of your complaint and keep you informed of progress in dealing with your issues.

Complaints Procedure

Complaints can be made by letter, email or telephone

- Blueroc Ltd., 1 The Courtyard, Greenfield Farm Industrial Estate, Congleton, CW12 1JY 
- 01270 617540 
- Please state your preferred response method

  • We will acknowledge receipt of your complaint by your preferred method within 5 working days 
  •  We aim to resolve all complaints as quickly as possible but always 30 working days. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved 
  • We aim to resolve all our customer complaints internally. In the first instance it will be reviewed by a senior manager and a final resolution submitted to you by The Managing Director, a Final Response will be issued within 8 weeks. If however, you are not satisfied with the final response, 
  • You may contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at or by contacting 
  • You are also able to contact The Financial Ombudsman, details can be found at: or Tel: 0800 023 4 567 Non-financial complaints can be directed to Trading Standards at or Tel: 03454 04 05 06

What we will do if we receive a complaint from you

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.

If you are not satisfied with our resolution of your complaint:

Financial Ombudsman Service

If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see

More questions?

If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: Telephone: 01270 617540 Or write to us at: Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY