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BVRLA

BVRLA

BVRLA (British Vehicle Rental and Leasing Association)

Blueroc Ltd t/a Leasing4u are a Leasing Broker Member of the BVRLA and our membership number is 1431.

The BVRLA is the UK trade body for companies engaged in the leasing,
rental and fleet management of cars and commercial vehicles for both
corporate and consumer users.

This Code of Conduct sets out the standards the BVRLA expects its members
to achieve in all aspects of the leasing of vehicles. It applies to any leasing
transaction taking place in the UK.

BVRLA membership assures the customer that they should expect the
highest levels of professionalism and integrity when using a BVRLA member.
The BVRLA promotes ethical trading, clear pricing, transparent terms and
conditions, and high-quality vehicles and customer service. This Code sets
out the standards that BVRLA members shall comply with regarding:

* Pre- and post-contract procedures

* Support during the contract

* Complaint handling

The BVRLA monitors adherence to the Code by its members. This governance
covers vehicles, branches, vehicle inspection records and customer service
standards. Members must also participate in the BVRLA Conciliation Service,
which provides a channel for members and their customers to help resolve
disputes.

Adherence to this Code of Conduct is a condition of membership and
breaches will result in action being taken. Serious breaches may result in
expulsion from the BVRLA.


Principles

BVRLA leasing members agree to abide by the following principles:

1 To provide clear pricing for all products and services sold via any
sales channel, printed or digital, which promotes a member’s products.

2 To pay regard to the stated requirements of their customers, and
communicate information in a way which is clear, fair and not misleading.

3 To behave at all times with integrity and ensure that any agents working
on their behalf also follow the standards set out in this Code of Conduct.

4 To conduct their business with due skill, care and diligence.

5 To understand and comply with all rules and regulations relating to the
service or product provided.

6 To operate from an established place of business that is maintained to a
professional standard.

7 Not to use any advertising material containing misleading or inaccurate
statements and to comply with the codes and standards set by regulators.

8 To ensure that employees, where appropriate, are adequately trained to
a standard at least as high as that provided by the BVRLA’s accredited
training programmes.

9 To resolve customer complaints according to the standards set out in this
Code of Conduct.

10 To display the BVRLA logo